For all items now listed as "typically dispatched within 2-7 business days" (previously "back order") – Don’t miss out, place your orders today!

While most products are dispatched within this timeframe, some may take up to 28 business days, and in rare cases, there may be longer-term supplier delays.

If you have received damaged or defective items in your order, please get in touch with Customer Service on 0345 222 3550. We will require a photo of the item and may request that it be returned to us. Please do not dispose of it until you have spoken to the team.

Hydrofiber


A Hydrofiber is defined as a soft, sterile, non-woven pad or ribbon dressing composed of sodium carboxymethylcellulose, which is incorporated in the form of a fleece held together by a needle-bonding process. This conformable material can absorb a large amount of wound fluid, such as exudate with bacteria.

Hydrofibers are neither hydrocolloids nor alginates, but a separate category incorporating the benefits of both, while also addressing their weaknesses (eg cohesive gelling, aggressive adhesion etc).

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