Back Order

If a product is labelled ‘Back Order’ then it may take longer for you to receive it. Please add it to your basket and it will be dispatched when received from the supplier. Lead times vary, please contact us on 0345 222 3550 for the latest information.

Customer Services

Our friendly customer services team is here to help with any queries you have. For general or non-urgent clinical queries please fill in the contact form on the right. For all urgent queries please call our Customer Services Team on the number below.

To set up additional users on your existing online ordering account we require an email from an authorised manager. Please include the user’s full name, email address and the ward they will be ordering for and email details to

Call us:

0345 222 3550 - Option 1

Fax us:

0345 222 3551

Email us:

New to Ashtons? Feel free to call in to chat about our range of products and services

Opening Hours:
Customer Service phone lines are available from 8am-5.30pm Mon-Fri and 8am-12pm on Saturday.
We have an on-call service for Clinical Support from 5.30pm-10pm Mon-Fri, 12pm-10pm Saturday and 8am-10pm Sunday.

To find out more about Ashtons visit our website

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