Terms and Conditions 2

Terms & Conditions will be in accordance with your Service Level Agreement.

Prices are accurate at the time of login but may have varied before processing is complete.

While every effort is made to ensure accuracy items may differ visually from those pictured.

Where an item ordered is unavailable you may be supplied with a clinically valid alternative.

Any changes made after an order is transmitted may not be confirmed via email but will be reflected in the Order History, and all invoicing will be correct to good received.

RETURNS POLICY
Ashtons cannot accept returns without a copy of authorisation paperwork included with the goods; this must be requested via the Customer Care Team (0845 222 3550 – option 1, option 2).
The MHRA provides strict guidance on returns; therefore
- Return must made within 5 days of dispatch. Please notify Ashtons of any discrepancies/returns claims AS SOON AS POSSIBLE after receipt.
- Named Patient medication, unlicensed specials, and fridge lines will not be considered.
Where an item is not considered suitable for return by post (such as breakable or DLM) you may, if there is no fault with the item, be asked to accept a fee to cover the cost of a secure courier.
We make every effort to process returns as request, however Ashtons reserves the right to refuse return requests where there is no fault with the product as delivered.